Condition
Return items in brand-new, unused condition. They must not show marks or signs of use.
Returns policy
If the helmet is not right, we want the next step to be simple. Read the summary below before you send anything back so the process stays quick and clear.
Before you send anything back
The 60-day return policy is designed to keep the process clear. Read these points before posting an item so the team can assess the return quickly and give you the correct return address.
Return items in brand-new, unused condition. They must not show marks or signs of use.
Keep the original box and packaging where possible. It helps protect the item while it is being returned.
Contact S1 Helmets Australia before sending an item. The team will provide the correct return address and the next step for your request.
How a return works
Tell the team whether the request is for a warranty issue, change of mind, wrong size, exchange, credit, or refund.
Wait for the return address and instructions before posting. Use the original packaging when possible and keep any relevant order details with the request.
For change-of-mind or incorrect-size returns, the customer arranges return postage. Warranty shipping is arranged with S1 after the issue has been reviewed.
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Operated by Trinity Distribution
