Returns, exchanges and warranty support made straightforward.

You may return eligible products within 90 days of receiving your order. Returned items must be unused and unworn, in brand new condition, and sent back with the original packaging, tags, accessories and documentation.

Please contact us before returning any item so we can provide return instructions.

Choosing the correct helmet size is important for both comfort and protection. If you are unsure before ordering, our team is happy to help you measure correctly and recommend the best size.

If your helmet does not feel right after trying it on indoors, contact us before using it. Many S1 helmets include different sizing liners that can achieve the perfect fit without exchanging the helmet.

Please do not ride, skate or use the helmet if you think you may need to exchange it.

Need another size or colour? We are happy to exchange eligible products, subject to stock availability. If your preferred item is unavailable, we will happily offer a refund or store credit.

Once your return has been received and inspected, we will process your refund using your original payment method.

If your order originally qualified for free shipping, we will deduct the actual outbound shipping cost we paid before issuing your refund. This allows us to continue offering free shipping while maintaining a generous 90-day returns policy.

For change of mind returns, customers are responsible for return postage. We recommend using a tracked shipping service.

If we supplied the wrong product or the item has a confirmed manufacturing fault, we will work with you to arrange the appropriate return solution.

• Used helmets or protective gear
• Products showing signs of use or impact
• Products missing packaging or accessories
• Gift cards
• Custom or special-order products unless faulty

If you believe your product has a manufacturing fault, contact us with your order number, a description of the issue and clear photographs.

We will assess the claim and provide a repair, replacement or refund where required under Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

Nothing in this policy limits your rights under Australian Consumer Law.

1. Contact us with your order number.
2. We will confirm eligibility and provide return instructions.
3. Securely package your item.
4. Once received and inspected, we will process your exchange, refund or store credit as quickly as possible.